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Orders and lead times:
Please note. All products on the website are assembled after the order is placed.
Assembly time takes from 1 hour to 3 days depending on the product.
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Delivery methods:
Delivery throughout Ukraine
– is carried out by the Nova Poshta courier delivery service
and takes 1 – 2 days.
Ukrposhta. Justin. Please note: to receive the product, you must have identification documents with you.
Delivery cost is paid upon receipt of the product.
Product shipments are carried out on Tuesday and Friday.
Self-pickup
– You can pick up the product yourself at: Kyiv, 41-a Bakinska St.
Please contact us in advance and confirm the availability of the product you need.
International shipping
– is carried out by Nova Poshta and private carriers.
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Payment methods:
Cash payment:
Payment for the product upon receipt in your city – at the Nova Poshta delivery service office.
Important: the cash on delivery fee is 2% of the amount + 20 UAH for processing. In Kyiv,
payment is also possible when placing the order at our office.
Cashless payment (card payment):
You can transfer funds for the product to our card using the details provided when placing
the order or upon receiving the product at our office.
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Exchange and returns:
All products go through several stages of quality control – during manufacturing, sorting, and
packaging. All our actions are aimed at eliminating any defects, mismatch with the description,
and quality issues. We take product packaging very seriously and do everything possible to
eliminate any factor that may affect the quality of the product during transportation. In turn,
we are responsible for the order until the moment it is handed over to the delivery service
chosen by the buyer. Further issues related to loss, delivery times, or damage to the cargo
are resolved directly with the delivery service.
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Product exchange and return:
All products purchased from us are covered by the Law of Ukraine “On Consumer Protection”.
According to Article 9 of the Law, a product of proper quality (without defects) may be
exchanged or returned to the store within 14 days, excluding the day of purchase.
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To return a product, several conditions must be met:
– the product has not been used and has no signs of use (scratches, chips,
scuffs), has not been modified, etc.;
– the complete set of the product has been preserved;
– contact us at 097-992-51-08 from Monday to Friday from 9:00 to 17:00;
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You can exchange or return the product:
– At our office at: Kyiv, 41-a Bakinska St., from Monday to Friday from 9:00
to 17:00;
– customers living in other localities can send the product to us
using the services of a freight carrier.
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Warranty:
Together with the product, you will receive a warranty certificate for up to 3 years for our product.
